We help you to understand your users better

Crevalpro Service Design and Management Consultancy is a boutique service design agency. We work with organizations, teams, and individuals across industries, to improve product and service experience, using Design Thinking framework and Service Design methodologies.


Our Services

Qualitative Ethnographic
Research

Customer Insights

We conduct User Research study to gather valuable customer insights for existing products as well as customer validation study of new product and service ideas. We implement various tools, primarily Design Thinking frameworks and established UX Research methods. These researches are carried out in the most possible natural environment of users so as to understanding user's real needs and pain points. Learn more...

Service Artifact
Audit

Capability Mapping

We conduct audits of current system capabilities, operation processes, sales processes, and evaluate expectation-gaps for stakeholders. These methods help in discovering strengths and weaknesses that can be improved. We further undertake projects to research, design, and map the target market and recommend alternatives and improvement remedies.  Learn more...

Design Thinking
Workshop

Generate Ideas

Our creative design thinking workshops sessions are activity-based, wherein participants can experience first-hand practical application on analyzing problems and come up with innovative solutions collaboratively. Pivoted on the design thinking framework, participants explore, discover, and practice the 5 phases of Design Thinking: Empathy with our users, Defining the problem statement, Ideating without prejudicing, Faster Low-fidelity Prototyping, Testing, and Iterating. Learn more...

User Journey
Mapping

Visualization

As critical as it sounds, visualization of any study or research findings is of utmost necessity in order to set further objectives and road-map. We help decode, interpret, and visualize data in the most comprehensive format. This exercise helps in recording customer's high and low moments, map them to 'As-Is' and 'Need-To-Be' that enables designers to strategize improvements in future iterations. These reports help management, sales, back-operations teams to evaluate and discover opportunities to innovate for greater User Experience. Learn more...

StoryBoarding
Optimization

Senario, Visual, Caption

We help identify, narrate and document specific context in which a user interacts with a service or product during their everyday life. These processes lay down the project's tangible, visual flow aiding in collaboration and taking key creative decisions in the pre-production process. This process helps in prioritizing and modularizing different functionalities or features and identify opportunities and new needs. Learn more...

Create Value
Proposition

Service Promise

All the research, workshop, brainstorming, and prototyping will not yield the expected result if the implementation fails. We not only recommend ideal value propositions for improvement areas, but we also walk with you in the implementation of the design strategies. Our goal is to create VALUE for the Users, Internal Customers, and Business stakeholders and bring them even closer.  Learn more...



About Us

Crevalpro SDM Consultancy is a multi-disciplinary boutique service design agency. We aspire to bring human-centered design process to everyone. Our objective is to improve the living quality of our co-inhabitors, with holistic and inclusive design, uplift socio-economic and ecological well-being, and minimize wastage. We follow Design Thinking framework along with few other well established methodologies to achieve our goal and bring it's practices across the industry.

User insights through the lenses of empathy, community participation and co-creation activites, designing services with users for users, are inspiring and forms the building blocks of our design approach. Our approach to design is strongly backed by Users Research, Gap-Analysis between expectation and experience, and various industry adopted metrics.

We facilitate an eco-system for optimal design experience with curated tools for teams and organizations to explore customer insights (both external & internal). In our journey together we will investigate, expose, and analyze users real needs and pain-points. These pointers will help create relevant services and value propositions, that matches the needs, motivation, and emotion of the end-users and producers equally.



What really astonishes me is the ability to consciously ignore to understand our user who is the very essence of our business existence.
Nikash Deka
Founder, Crevalpro SDM Consultancy


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