Service Design Workshops

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Engage in interactive workshops introducing Design Thinking framework and Service Design methodologies to enhance product and service experiences.

Hands-on learning
Tailored to organizational needs
Led by experienced facilitators
Customized Service Design Projects
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This is my subtitle.

Collaborate on bespoke service design projects addressing specific challenges or opportunities within organizations.

Tailored solutions
Comprehensive analysis
Implementation support
User Experience Research & Testing
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Gather insights through user research and testing to inform product and service improvements.

Qualitative & quantitative research
Usability testing
Actionable recommendations
Service Blueprint Design Projects
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Develop service blueprints mapping out customer journeys and identifying areas for enhancement or innovation.

Visual representation of service processes
Touchpoint analysis
Alignment with business objectives
Customer Journey Mapping
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This is my subtitle.

Collaboratively map out customer journeys to identify pain points and opportunities for improving the overall experience.

Empathy-driven approach
Cross-functional collaboration
Actionable insights
Design Sprint Facilitation
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Lead design sprints to rapidly ideate, prototype, and validate solutions for organizational challenges.

Time-boxed approach
Creativity and innovation
Tangible outcomes
Training and Capacity Building
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This is my subtitle.

Provide training sessions and capacity-building programs to develop internal service design capabilities within organizations.

Customized training modules
Hands-on exercises
Ongoing support and mentorship
Digital Transformation Consulting
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This is my subtitle.

Offer guidance and support for digital transformation initiatives, ensuring a customer-centric approach throughout the process.

Strategic alignment
Technology integration
Customer experience optimization


Service Design Workshops

expand_more
This is my subtitle.

Engage in interactive workshops introducing Design Thinking framework and Service Design methodologies to enhance product and service experiences.

Hands-on learning
Tailored to organizational needs
Led by experienced facilitators
Read more...
Customized Service Design Projects
expand_more
This is my subtitle.

Collaborate on bespoke service design projects addressing specific challenges or opportunities within organizations.

Tailored solutions
Comprehensive analysis
Implementation support
Read more...
User Experience Research & Testing
expand_more
This is my subtitle.

Gather insights through user research and testing to inform product and service improvements.

Qualitative and quantitative research methods
Usability testing
Actionable recommendations
Read more...
Service Blueprint Design Projects
expand_more
This is my subtitle.

Develop service blueprints mapping out customer journeys and identifying areas for enhancement or innovation.

Visual representation of service processes
Touchpoint analysis
Alignment with business objectives
Read more...
Customer Journey Mapping
expand_more
This is my subtitle.

Collaboratively map out customer journeys to identify pain points and opportunities for improving the overall experience.

Empathy-driven approach
Cross-functional collaboration
Actionable insights
Read more...
Design Sprint Facilitation
expand_more
This is my subtitle.

Lead design sprints to rapidly ideate, prototype, and validate solutions for organizational challenges.

Time-boxed approach
Creativity and innovation
Tangible outcomes
Read more...
Training and Capacity Building
expand_more
This is my subtitle.

Provide training sessions and capacity-building programs to develop internal service design capabilities within organizations.

Customized training modules
Hands-on exercises
Ongoing support and mentorship
Read more...
Digital Transformation Consulting
expand_more
This is my subtitle.

Offer guidance and support for digital transformation initiatives, ensuring a customer-centric approach throughout the process.

TStrategic alignment
Technology integration
Customer experience optimization
Read more...

About Us

Crevalpro SDM Consultancy is a multi-disciplinary boutique service design agency. We aspire to bring human-centered design process to everyone. Our objective is to improve the living quality of our co-inhabitors, with holistic and inclusive design, uplift socio-economic and ecological well-being, and minimize wastage. We follow Design Thinking framework along with few other well established methodologies to achieve our goal and bring it's practices across the industry.

User insights through the lenses of empathy, community participation and co-creation activites, designing services with users for users, are inspiring and forms the building blocks of our design approach. Our approach to design is strongly backed by Users Research, Gap-Analysis between expectation and experience, and various industry adopted metrics.

We facilitate an eco-system for optimal design experience with curated tools for teams and organizations to explore customer insights (both external & internal). In our journey together we will investigate, expose, and analyze users real needs and pain-points. These pointers will help create relevant services and value propositions, that matches the needs, motivation, and emotion of the end-users and producers equally.



Nikash Deka Founder, Crevalpro SDM Consultancy
What really astonishes me is the ability to consciously ignore to understand our user who is the very essence of our business existence.


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